Are KitchenHart products easy to assemble?

Yes! Most of our products require minimal assembly and come with easy-to-follow instructions. For some larger items, a second person is recommended to assist.

Frequently Asked Questions (FAQs)

Welcome to KitchenHart’s FAQ page. We’ve compiled answers to the most common questions we receive about our products, ordering process, shipping, care, and more.

Product & Packaging

Why does your furniture come in smaller, ready-to-assemble packages?

We believe in smarter design and thoughtful logistics. Our knock-down (KD), space-efficient packaging reduces waste, lowers delivery costs, and makes it easier to move furniture into your space. It's better for the environment—and your wallet.

Are assembly instructions included?

Yes. Instructions are included in the packaging, usually tucked inside zippered pouches or compartments. If you’ve misplaced them, contact us at support@kitchenhart.com and include your order number and product details.

Ordering & Pricing

Can I buy directly from KitchenHart?

We sell through our authorized eCommerce partners to ensure the best service and fulfillment experience. We do not sell directly to the public at this time.

Where can I find product pricing?

KitchenHart does not display prices on our website. Please visit one of our authorized retailers to check availability and pricing.

Can I customize my order?

At this time, KitchenHart does not offer custom or made-to-order products. We focus on curated, scalable designs that meet the demands of modern living.

Shipping & Delivery

How long will my order take to ship?

• In-stock items: Ship within 1–2 business days.

• Standard delivery: 1–2 weeks

• Threshold or White-Glove delivery: 2–5 weeks (location-dependent)

Do you ship outside the U.S.?

Not at the moment. We currently ship only within the 48 contiguous U.S. states.

Will everything ship at the same time?

Sometimes items ship from multiple warehouses, so partial deliveries are normal. You’ll receive separate tracking numbers for each shipment.

My tracking number isn’t working what now?

Tracking may take 1–2 business days to update after a label is created. If it hasn’t updated after 3 days, please contact your retailer.

Returns, Cancellations & Refunds

What is your return policy?

Return policies vary by retailer. Please contact the e-retailer where you purchased your product for specific instructions. KitchenHart does not process returns directly.

I need to cancel my order what should I do?

If your order hasn’t shipped, contact your retailer as soon as possible to request cancellation.

Do I need to keep the original packaging?

Yes. We recommend keeping your packaging for at least 30 days in case of return or exchange.

Damages & Parts

What should I do if my furniture arrives damaged?

Please take photos, note the damage on the delivery paperwork, and contact your retailer within 2 business days.

How can I order replacement parts?

Replacement parts may be available through your retailer. If they are unable to assist, email us at support@kitchenhart.com with photos and product info

Product Care

How do I clean my upholstered furniture?

• Blot spills immediately with a clean, dry cloth.

• Use mild upholstery cleaner as needed (spot-test first).

• Avoid bleach, harsh chemicals, or machine washing cushion covers.

Visit our Product Care & Handling page for complete care tips.

Are your fabrics pet/kid friendly?

Yes! Our polyester-based fabrics offer durability and easy maintenance. However, we recommend keeping pets off upholstery to prevent damage.

What is the weight limit for your furniture?

• Chairs & stools: 250 lbs

• Benches & sofas: 500 lbs

• Tables (dining, coffee, bar): 100 lbs

• End tables: 50 lbs

Warranty & Service

What does your warranty cover?

KitchenHart offers a 1-year limited warranty on frames, upholstery, seating support, and mechanisms under normal residential use. For full coverage details, visit our Warranty page.

Can I repair furniture myself?

We strongly discourage DIY repairs. Always contact customer support or your retailer first.

Trade, Showrooms & Programs

Do you have a trade program?

Yes! KitchenHart offers special pricing and support to approved trade professionals. Contact us at support@kitchenhart.com to apply.

Do you have a showroom?

While we do not have a physical showroom yet, KitchenHart team attends major U.S. trade shows including Las Vegas Market and High Point Market twice yearly.

Compliance & Policies

Are you compliant with California Prop 65?

Yes. KitchenHart products meet California Proposition 65 and TB117-2013 standards. All qualifying items are prope